Terms and conditions

Terms and Conditions of the online store
ARTandROLL – Official Store

Terms and Conditions for download (PDF), 152.15kB

1. Chapter 1.General provisions, contact with the store owner
   1. These terms and conditions (hereinafter the "Regulations") specify the rules and conditions for using the online store ARTandROLL – Official Store, operating at the website address https://artandroll.pl.
   2. The owner of the Store is Magdalena Walczak, an entrepreneur conducting business activity under the name Redirected Magdalena Walczak with its registered office at: Stanisława Augusta 30/1, 03-847 Warsaw, entered into the Central Register and Information on Economic Activity, NIP (Tax ID): 8-842-334-390, REGON: 20-332-809 (hereinafter the "Seller").
   3. The Seller's contact details are as follows:
      
      Contact address: Stanisława Augusta 30/1, 03-947 Warsaw
      E-mail address: shop@artandroll.pl
      Phone number: +48-537-002-292 (customer service hours – in the Contact tab).
      Contact point for communication with the authorities of the EU Member States, the European Commission, and the European Board for Digital Services: shop@artandroll.pl. Communication can be conducted in Polish.
2. Chapter 2.Technical requirements
   1. In order to use the Store, it is necessary to have:
      1. a computer or other device with a web browser;
      2. access to the Internet;
      3. an active e-mail address.
3. Chapter 3.Personal data
   1. The Seller is the controller of the personal data of the Store's customers.
   2. All information regarding the processing of personal data of customers, as well as other persons using the Store's website, can be read in the Privacy Policy.
4. Chapter 4.Conclusion of the sales agreement, customer account
   1. The Store enables the purchase of goods (hereinafter "Goods") displayed on the Store's website in two modes:
      1. without registration;
      2. by creating an account in the Store.
      In both cases, to place an order, you must select the Goods in the Store, add them to the "Cart" using the appropriate button, and continue the ordering procedure by selecting the appropriate options (delivery and payment method).
   2. Information about products in the Store, i.e., descriptions and prices, constitute an invitation to conclude a sales agreement within the meaning of Art. 71 of the Civil Code, in accordance with the conditions of the Regulations.
   3. The condition for placing an order is filling in all required data in the order form necessary to perform the agreement and possibly (at the customer's request) also data to generate a VAT invoice.
   4. If the customer decides to create an account in the Store (hereinafter the "Account"), the registration is a one-time process, and the e-mail address and the password chosen by the customer are the basis for subsequent logins. Details of the Seller providing the digital service of maintaining the Account are available below in the Account Regulations. The Store also allows logging into the Account via social media and/or a Google user account. After logging into the Account, the customer has access to their order history, and for subsequent orders, they do not have to fill in the order form with their personal data again.
   5. The customer may cancel the account at any time without incurring any costs. To do this, send a cancellation request to the e-mail address: shop@artandroll.pl.
   6. The customer's approval of the order with the "Buy and pay" button (or another with similar wording) means:
      1. submitting an offer to the Seller to purchase the Goods in accordance with the options selected in the order and in accordance with these Regulations,
      2. acceptance of the obligation to pay the price of the Goods and their delivery costs.
   7. The sales agreement (hereinafter the "Agreement") is concluded at the moment the Seller accepts the order for execution (acceptance of the customer's offer), of which the Seller informs via an e-mail confirming the acceptance of the order for execution.
   8. If it is not possible to fulfill the order for the Good (in whole or in part), the Seller will inform the customer about it - the Agreement is not concluded then. The Seller will simultaneously inform the customer about the existing possibilities of another way of fulfilling the order, e.g., partial fulfillment of the order or waiting for the Seller to replenish stock. If the order has been previously paid by the customer and cannot be fulfilled, the Seller immediately refunds the payments made to the customer (according to the scope of the order cancellation).
   9. The Seller provides the customer with a confirmation of the conclusion of the Agreement on a durable medium at the latest at the time of delivery of the Good.
   10. The Store is not responsible for non-delivery of the order or a delay in its delivery resulting from the customer providing an incomplete/incorrect delivery address or failing to provide other data necessary to fulfill the order.
   11. The Seller reserves the right to suspend the execution of the order in a situation where the customer provided false data or when the data raise justified doubts as to their correctness. In such a case, the Seller (if possible) will attempt to contact the customer to verify the truthfulness of the provided data.
5. Chapter 5.Prices and payment methods
   1. The prices of the Goods are given in the Polish zloty (PLN) currency and in gross amounts, i.e., including VAT.
   2. The cost of delivery of the Goods is stated separately in the Store's cart, depending on the delivery method selected by the customer.
   3. The available payment methods are described on the Store's website in the "Payment Methods" tab and are presented to the customer at the stage of placing the order (in the cart).
   4. The Store offers the following payment methods:
      1. traditional bank transfer to the Seller's account
      2. fast electronic transfer / BLIK / so-called virtual wallet payment - via the payment platform:
         • PayPal
   5. If the customer chose payment by traditional bank transfer, payment for the order should be made within 5 days of placing it. In the absence of payment within the aforementioned deadline, the Agreement is considered not concluded. The preceding sentence does not apply to a situation where the Seller offers customers deferred payment/installment payment via an external partner.
6. Chapter 6.Delivery of goods
   1. The delivery of Goods takes place according to the customer's choice:
      • via Polish Post (Poczta Polska)
   2. Except for Goods collected by the customer personally, the order is considered fulfilled upon dispatch of the parcel to the customer (entrusting the parcel to a carrier engaged in transport). The exact actual delivery date is determined by the carrier.
   3. Goods are dispatched by the Seller within 2 business days, unless a completely different deadline was explicitly stated in the product description when the customer placed the order. Detailed processing times are provided on the Store's website in the "Order processing time" tab.
   4. The Seller handles orders within the territory of the Republic of Poland as a standard, covering the costs indicated on the Store's website in the "Delivery time and costs" tab. Shipping abroad is possible against the costs indicated on the Store's website or costs individually agreed with the customer.
7. Chapter 7.Withdrawal from the agreement
   1. A customer who is a consumer or an entrepreneur referred to in Art. 7aa of the Consumer Rights Act (hereinafter the "Privileged Entrepreneur") has the statutory right to withdraw from the sales agreement for the Good within 14 days of receiving it, without giving any reason, subject to the exceptions mentioned below.
   2. To meet the withdrawal deadline, it is sufficient for the customer to send a statement within the aforementioned period:
      • in electronic form to the address: shop@artandroll.pl or
      • in written form to the address: Stanisława Augusta 30/1, 03-947 Warsaw.
   3. The declaration of withdrawal from the agreement can be submitted according to the template - Download the form template. The use of the template is not mandatory. The Seller will immediately send the customer a confirmation of receipt of the declaration of withdrawal from the agreement via e-mail.
   4. Then, within the next 14 days, the customer should, at their own expense, send back the returned Goods to the postal address Stanisława Augusta 30/1, 03-847 Warsaw.
   5. The Seller will immediately, no later than within 14 days from receiving the declaration of withdrawal from the agreement, refund to the customer:
      • the price of the Good;
      • the costs of the initial shipment of the Good to the customer according to the cheapest standard delivery method offered in the Store.
   6. The Seller may withhold the refund until they receive the Good back, or until the customer provides the Seller with proof of returning the item, whichever occurs first.
   7. The refund will be made using the same payment methods that were used by the customer in the initial transaction, unless the customer expressly agreed to a different solution.
   8. The customer is liable for any diminished value of the returned Good resulting from the use of the Good in a way other than necessary to establish the nature, characteristics, and functioning of the item prior to submitting the declaration of withdrawal.
8. Chapter 8.Exceptions to the right of withdrawal from the sales agreement
   1. The right of withdrawal from the agreement does not apply in the case of Agreements for the supply of Goods:
      1. non-prefabricated, manufactured according to the specifications of the consumer / Privileged Entrepreneur or serving to satisfy their individualized needs (personalized goods);
      2. which are liable to deteriorate or expire rapidly (perishable goods);
      3. delivered in a sealed package, if the package has been opened by the customer, and the goods cannot be returned after opening the package due to health protection or hygiene reasons (goods packaged for hygiene reasons);
      4. sound or visual recordings or computer software delivered on a tangible medium (e.g., a CD) in a sealed package, if the package was opened after delivery;
      5. which, after delivery, according to their nature, are inseparably mixed with other items (e.g., building materials, if they have been used);
      6. journals, periodicals or magazines, with the exception of subscription contracts (printed press);
      7. the price of which depends on fluctuations in the financial market which the Seller cannot control, and which may occur within the withdrawal period;
      8. alcoholic beverages, the price of which was agreed upon at the conclusion of the sales agreement, and the delivery of which can only take place after 30 days and the value of which depends on market fluctuations over which the Seller has no control.
9. Chapter 9.Complaints
   1. The Seller is obliged to deliver Goods to the customer that are in conformity with the Agreement.
   2. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Goods in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller is liable under the rules arising from the Civil Code.
   3. Complaints may be submitted:
      • in electronic form to the address: shop@artandroll.pl
      • or in written form to the address: Stanisława Augusta 30/1, 03-847 Warsaw.
   4. The Seller will consider the complaint in the form in which it was submitted (in writing or via e-mail message) within 14 days of receiving the complaint.
   5. In case of dissatisfaction with the way the Seller resolved the complaint, the consumer and the Privileged Entrepreneur may (independently of ordinary proceedings before a common court) also use out-of-court methods of dealing with complaints and pursuing claims.
   6. For this purpose, one can:
      1. apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute,
      2. use the help of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection,
      3. apply to the permanent amicable consumer court with a request to resolve the dispute arising from the concluded agreement.
   7. Additional information regarding out-of-court methods of dealing with complaints and pursuing claims can also be obtained on the website of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/.
10. Chapter 10.Product Reviews
    1. In the Store, it is possible for the customer to add a review of a product (hereinafter "Reviews").
    2. This functionality is available only to customers who have an Account and are logged in.
    3. Reviews added by the customer should be legal within the meaning of the Digital Services Act (DSA) and consistent with good customs, which means that one cannot post Reviews:
       • of an unlawful nature;
       • contrary to good customs, and in particular: containing offensive, pornographic content, offending religious feelings, calling for racial, ethnic, religious hatred;
       • infringing the rights of other persons, including in particular economic and personal copyrights and the right to privacy;
       • containing content or graphic elements of a commercial, advertising nature, concerning products other than those offered in the Store.
    4. The Seller and/or the provider of an external customer satisfaction/customer review research program may moderate Reviews, which means that Reviews inconsistent with the Regulations will not be published or may be deleted.
    5. In the event a Review is blocked or deleted, the Seller will inform the customer about it, providing a justification. In such a case, the customer may submit an appeal according to the rules described in Chapter 10. point 6 of the Regulations.
    6. Appeals against decisions regarding Reviews (hereinafter "Appeal") may be submitted:
       • in electronic form to the address: shop@artandroll.pl
       • or in written form to the address: Stanisława Augusta 30/1, 03-847 Warsaw.
       The Seller will immediately confirm the receipt of the Appeal in electronic form (if the person submitting the Appeal provided an e-mail address to the Seller). The Seller will consider the Appeal in the form in which it was submitted (in writing or via e-mail message) within 14 days of receiving the Appeal.
    7. Every person visiting the Store has the opportunity to submit a notification to the Seller (hereinafter "Notification") if they believe that illegal content within the meaning of the Digital Services Act (DSA) or content contrary to the Regulations has been posted in the Store as part of a Review. Notifications should be submitted in electronic form to the address: shop@artandroll.pl.
    8. The Seller will immediately confirm the receipt of the Notification in electronic form. The Seller will consider the Notification within 14 days of its receipt, providing a justification. From the Seller's decision considering the Notification, the person who submitted it may file an appeal according to the rules described in Chapter 10. point 6 of the Regulations.
    9. If dissatisfied with the way the Seller resolved the Appeal, the person submitting the Appeal has the opportunity to use out-of-court dispute resolution methods referred to in the Digital Services Act (DSA).
    10. The Seller is not liable for Reviews posted in the Store by customers, provided that:
        • they have no actual knowledge that the Review is illegal content;
        • they take appropriate action without undue delay to remove or disable access to the illegal content upon obtaining such knowledge or awareness, in particular, the Seller considers Notifications without undue delay.
11. Chapter 11.Final provisions
    1. Polish law applies to Agreements concluded in the Store. The Agreement is concluded in the Polish language.
    2. None of the provisions of the Regulations excludes or in any way limits the rights of the consumer (and the Privileged Entrepreneur) resulting from legal provisions.
    3. The Seller may amend the Regulations at any time, provided that such changes apply to orders placed after the publication of the new version of the Regulations, and in the case of (i) previously concluded Agreements for the provision of a digital service or an electronic service, as well as in the case of (ii) customers with an Account in the store - the customer will be notified of the change in the Regulations and the possibility of not accepting the new content.
    4. The Regulations are valid from 03-03-2026.

Account Regulations
in the store ARTandROLL – Official Store

1. Chapter 1.General provisions, contact with the Seller
   1. These account regulations ("Account Regulations") specify the rules and conditions for using the customer account ("Account") in the online store ARTandROLL – Official Store ("Store").
   2. These Account Regulations constitute the regulations for an electronic service within the meaning of the Act on Providing Services by Electronic Means. The Account service is an additional and ancillary service to the Seller's main activity, i.e., offering customers the purchase of Goods. The Account maintenance service is free of charge.
   3. The Account Regulations supplement the Store Regulations. In matters not regulated in the Account Regulations, the provisions of the Store Regulations apply to this service.
   4. The Seller's contact details in matters relating to the Account service are the same as for the Store:
      Stanisława Augusta 30/1, 03-947 Warsaw
      e-mail: shop@artandroll.pl
      phone: +48537002292
2. Chapter 2.Technical requirements and functionalities of the Account service
   1. The technical requirements for using the Account service are the same as for using the Store and are indicated in Chapter 2. point 1 of the Store Regulations.
   2. By using the Account, the Store's customer has the opportunity to:
      1. save and store their personal data (including the delivery address) in the Account, which allows making subsequent purchases in the Store without having to fill in the address form again,
      2. view the history of their orders,
      3. view the status of order fulfillment.
3. Chapter 3.Agreement for the provision of the Account service, withdrawal from the agreement, resignation from the Account
   1. Setting up an Account by the customer is tantamount to concluding an agreement for the provision of an electronic service for an indefinite period. The customer may resign from having an Account at any time without giving a reason. For this purpose, contact the Seller electronically at shop@artandroll.pl. The customer also has a statutory right to withdraw from the agreement for the provision of the Account maintenance service within 14 days of its conclusion.
4. Chapter 4.Complaints
   1. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Account service with the agreement in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller is liable under the rules arising from the Civil Code.
   2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided for in Chapter 9. points 3-5 of the Store Regulations.
   3. In case of dissatisfaction with the way the Seller resolved the complaint, it is also possible to use out-of-court methods of dealing with complaints and pursuing claims, in accordance with the procedure described in Chapter 9. points 6-7 of the Store Regulations.
5. Chapter 5.Personal data
   1. Full information on the processing of the Store customers' personal data, including for the purpose of maintaining the Account, can be found in the Privacy Policy.
6. Chapter 6.Amendments to the Account Regulations
   1. The Seller may make changes to these Account Regulations under the rules indicated in Chapter 11 point 3 of the Store Regulations. If the customer does not accept the new wording of the Account Regulations, they may terminate the agreement for the provision of the Account service (by contacting the Seller electronically for this purpose) with a 14-day notice period.

Newsletter Regulations
in the store ARTandROLL – Official Store

1. Chapter 1.General provisions, contact with the Seller
   1. These newsletter regulations ("Newsletter Regulations") specify the rules and conditions for the provision of the so-called newsletter service by the Seller ("Seller") – owner of the online store ARTandROLL – Official Store ("Store").
   2. The Newsletter constitutes cyclical electronic messages sent by the Seller to the e-mail address of a person who has given appropriate marketing consent ("Subscriber"). In particular, these messages contain commercial information regarding the Store and the Seller. These messages may also contain other content related to the Seller's activities, the Store's industry, or possibly educational content that, in the Seller's opinion, may be interesting and useful for customers or potential customers of the Store ("Newsletter").
   3. These Newsletter Regulations constitute the regulations for an electronic service within the meaning of the Act on Providing Services by Electronic Means. The Newsletter service is an additional and ancillary service to the Seller's main activity, i.e., offering customers the purchase of Goods. The Newsletter service is free of charge.
   4. The Newsletter Regulations supplement the Store Regulations. In matters not regulated in the Newsletter Regulations, the provisions of the Store Regulations apply to this service.
   5. The Seller's contact details in matters relating to the Newsletter service are the same as for the Store
      Stanisława Augusta 30/1, 03-947 Warsaw
      e-mail: shop@artandroll.pl
      phone: +48537002292
2. Chapter 2.Technical requirements and functionalities of the Newsletter service
   1. In order to use the Newsletter service, it is necessary to have:
      1. a computer or other device with software that allows receiving e-mail messages,
      2. an active e-mail address,
      3. access to the Internet.
   2. By using the Newsletter, the Subscriber has the opportunity to receive e-mail messages from the Seller containing, among others:
      1. information about novelties and promotions in the Store,
      2. discount codes and/or information about other special benefits for Newsletter subscribers,
      3. other content related to the activity of the Store and the Seller, the Store's industry, or possibly educational content that, in the Seller's opinion, may be interesting and useful for customers or potential customers of the Store.
   3. The Seller does not guarantee or declare a specific frequency of sending the Newsletter. The Seller decides on the time of dispatch, as well as the content of the commercial information included in the Newsletter.
3. Chapter 3.Agreement for the provision of the Newsletter service, withdrawal from the agreement, resignation from the Newsletter
   1. The conclusion of the agreement for the Newsletter service may occur:
      1. when a person visiting the Store fills in the appropriate form on the Store's website, providing their e-mail address to which they want to receive commercial information,
      2. when placing an order in the Store – when the customer in the Store's cart gives their consent to receive commercial information by checking the appropriate selection box (so-called checkbox).
   2. The Seller may - as an incentive to subscribe to the Newsletter - offer potential Subscribers a bonus (gift, so-called lead magnet) in the form of a discount code, digital content (e.g., a free e-book) or another benefit for the subscriber related to the store's activity (e.g., one-time free delivery of Goods) ("Bonus"). Information about the Bonus granted in connection with the Newsletter subscription is then found on the Store's website.
   3. The Bonus is delivered to the Subscriber at the e-mail address provided during subscription, immediately after concluding the agreement for the Newsletter service. The provision of the Bonus takes place in the appropriate digital form (e.g., a link to download an e-book, a discount code, a code to be entered in the appropriate field of the Store's cart to receive free delivery).
   4. The agreement for the provision of the electronic Newsletter service is concluded for an indefinite period. The Subscriber may unsubscribe from the Newsletter at any time without giving a reason. To do this, one must:
      1. click on the appropriate link contained in every message sent as part of the Newsletter or
      2. contact the Seller electronically.
   5. The customer also has a statutory right to withdraw from the agreement for the provision of the Newsletter service within 14 days of its conclusion.
   6. The Seller may stop providing the Newsletter service at any time, about which all Subscribers will be notified.
   7. In the event that the Subscriber does not open messages sent by the Seller as part of the Newsletter for more than 18 months, the Seller (with additional prior notice) ceases to provide the Newsletter service to this Subscriber.
4. Chapter 4.Complaints
   1. Towards consumers and Privileged Entrepreneurs, the Seller is liable for the conformity of the Newsletter service with the agreement in accordance with the provisions of the Consumer Rights Act. Towards other customers, the Seller is liable under the rules arising from the Civil Code.
   2. Complaints regarding the Newsletter service may be submitted to the Seller in accordance with the procedure provided for in Chapter 9. points 3-5 of the Store Regulations.
   3. In case of dissatisfaction with the way the Seller resolved the complaint, it is also possible to use out-of-court methods of dealing with complaints and pursuing claims, in accordance with the procedure described in Chapter 9. points 6-7 of the Store Regulations.
5. Chapter 5.Personal data
   1. Full information on the processing of the Store customers' personal data, including for the purpose of providing the Newsletter service, can be found in the Privacy Policy.
6. Chapter 6.Amendments to the Newsletter Regulations
   1. The Seller may make changes to these Newsletter Regulations under the rules indicated in Chapter 11 point 3 of the Store Regulations. If the Subscriber does not accept the new wording of the Newsletter Regulations, they may terminate the agreement for the provision of the Newsletter service with a 14-day notice period (by contacting the Seller electronically for this purpose) or with immediate effect (in the manner indicated in Chapter 3 point 4. of the Newsletter Regulations).