Returns and complaints

Product Returns

In accordance with applicable law, you have 14 days from the moment of receiving the parcel to withdraw from the agreement and return the goods without giving any reason.

How to make a return?

1. Download, print, and fill out the withdrawal form.
2. Safely pack the returned product along with the completed form.
3. Send the package to the following address:

Return address:
Stanisława Augusta 30/1
03-947 Warsaw

Detailed information regarding the return procedure can be found in our Store Regulations.

Complaints

If the purchased product turned out to be defective or not as ordered, we will be happy to help you solve this problem. Please use the following complaint procedure:

• Notification – Contact us by sending an e-mail to: shop@artandroll.pl.
• Problem description – Provide the order number, describe the defect, and attach photos of the damage (if available). This will significantly speed up the process.
• Instructions – We will respond to your notification as soon as possible and provide further steps regarding the possible shipment of the complained goods.

Contact

Do you have questions about your order, payment, or shipping? We are happy to help! Contact us in the most convenient way for you:

• 📧 E-mail: shop@artandroll.pl
• 📞 Phone: +48 537 002 292

You can find more details on our Contact Details subpage.